If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. Why did I receive a California Way2Go card? link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. Effective October 27, 2021 all deposits will be made to your Way2Go card. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Once you activate the card you can track, use, and transfer your benefit payments. Please enter valid email address to send 'One Time Password'. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. It is recommended that you activate the card using a landline. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. 4. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. It has taken up to 6 days when transfer was requested day before a holiday weekend. What would I do if I was unable to activate my new Way2Go Card? Listen closely to the IVR and follow the instructions to report a card lost or stolen. How do I transfer funds from my Way2Go Card to my Bank Account? You should allow the site to redirect you to. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). There is a $0.25 transaction fee for each call thereafter. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. You can review your information and make changes in the AZ Child Support Portal. Data privacy and security practices may vary based on your use, region, and age. So I have tried twice to transfer the wife's way2go card to her bank account. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. Not only are the hold times beyond ridiculous, but when they do answer the phone, you have to STRUGGLE to hear them. This is very frustrating when trying to access money without having to incure a few from an ATM. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. * contact your Child Support Agency and provide your updated address. When should I expect my new Way2Go Card to be mailed to me? transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. What would I do if I was unable to activate my new Way2Go Card? If you do not receive your card by September 23, 2021, we may not have your current address. A $5.00 card replacement fee will be deducted from your account balance. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Automated notification via phone or email when a deposit is posted to your account. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Pros 1) upon opening the app, your balance is immediately shown. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. 2 level 2 Within 2-3 business days, you will receive a letter letting you know your card is coming. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. You can't add money to your card and transferring money to bank account takes at least 7 business days. You can find county office contact information here. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. How do I know if my unemployment claim was approved in VA? Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Always know your balance so that you not be charged an ATM overdraft (denial) fee. Please note that it may take up to 60 days for check issuance. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? How do I receive my debit card (ePayment/Way2Go Card)? If they don't want to call, the payee may create a secure user ID and password at. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). This information is also available online at https://bit.ly/AZUI-EPC. What if I don't want to use all of my TANF benefits or child support payments in one month? Forgot User ID? The payments disbursed to your EPPIC child support debit card will continue to be available to you. If you have an active Way2Go card, you may visit. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. When prompted, choose Lost or Stolen from the automated menu. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. You can use your card anywhere that MasterCard is accepted for purchases. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. Action Required This app is very helpful and easy to use. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. You must register the new card on. Translation services are also available for other languages. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. What are the benefits of my new Way2Go Card? Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. The PIN is very important and should be memorized or kept in a safe place. When prompted, choose Lost or Stolen from the automated menu. Can I transfer money from my Way2Go card to my bank account? The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. No. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. You will also be able to access account information at www.GoProgram.com. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. For more information, see the developers privacy policy. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. Bank of America will provide card replacements until January 27, 2022. This information is also available online at https://bit.ly/AZUI-EPC. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. Beginning October 27, 2021, you may begin using your Way2Go card. Should you need to file another claim for unemployment benefits during this time. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. This will not change the way you receive your child support payments. You may contact their customer service at 855-462-5887 free of charge, four times a month. Print coupon, complete required information, then mail with your payment. Only you should know your PIN. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. Debit card users will need to pay for their fuel inside the station or kiosk. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. $0.50 after the 3rd request (each call, each calendar month). Access to your funds anywhere debit MasterCard cards are accepted. Sure would have been nice if they told you that in advance. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. However, the problem that I do have is with customer service. Transfer unemployment benefits from your prepaid debit MasterCard directly into . When should I contact Way2Go Card? A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). Go to www.GoProgram.com The new Way2Go Card will be mailed to you no later than September 23, 2021. What is a PIN? Really sucks. Customer service toll-free number to answer questions and obtain your balance. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers.

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