Do all movies have to be rated? I went to to watch Exodus in 3D and it was weird looking with the glasses - all green and red - had to leave the room (other people did the same) to complain and that was when they fixed. How about on Regals website? If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. No, the rating system is strictly voluntary and carries no force of law. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Kiosk ticket sales are an important service for our guests. Yes! Choose a Movie. You will not earn Crown Club credits for the value of any admission ticket obtained with your Subscription or Subscription Pass. Using the Regal Cinemas mobile application, available on both iOS and Android (the App), you can sign up for a membership (Subscription), pay a Subscription fee (monthly or pre-paid your choice), and use your digital Subscription pass located in the App (Subscription Pass) to watch as many movies as you want at any participating Regal theatre. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. Unfortunately, no. If a payment date falls on a weekend or bank holiday or would fall on a day of a month that doesnt exist (e.g., February 30), the Fees owed on such payment date will be charged in accordance with your banks or applicable payment networks rules (which may be a business day prior to such payment date). You just have to pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events). You can! Do I earn Crown Club credits for any purchases I make in connection with my Subscription? All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. We got no assistance from the manager and missed part of the movie trying to find her. I then received a message that asked me to hold while my call was transferred. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. No. Refund requests are not accepted after showtime. for proof of age for each additional ticket being purchased. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. There are no refunds after the printed showtime. No children 6 and under are allowed into a "R" rated movie. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. The monthly plan will be billed on a monthly basis until it is cancelled. Your dispute can be submitted by a letter or by a provider dispute form. Hours may fluctuate. Films in 3-D may not be available at all locations. I dont see it. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. Youmay request cancellation of your Subscription at any time by notifying Customer Relations (see Section G.7(a)). Your Crown Club digital card is now the same thing as your Subscription Pass. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? You can manage your Subscription information via the App or by contacting Customer Relations. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). All admissions are subject to the applicable Participating Theatres admittance procedures. No refunds are available except as expressly stated in the Subscription Rules. Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. Visit your local theatre the find out details on matinee hours. Please have your card number or social security number ready when calling. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Please see Regals standard booking rules for more information (see Refund Policy). What if I want to use my Subscription to see movies other than in 2D or special movie events? You can check your Gift Card balance anytime. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. No, it will remain pending until you delete the request sent. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. PG - Parental Guidance Suggested -- Some material may not be suitable for children. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. Signifies that the film rated may be inappropriate for pre-teens. Security issues have become a daily part of our lives in America. Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! It will show as a pending request in your subscription details. You do not need an active Crown Club account to enroll. Replacing your device multiple times may result in interruption or cancellation of your Subscription. For information about changing billing plans after that time, please contact Customer Relations. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. Edit. Reservations and admission tickets are subject to availability. What do I need to provide to be admitted to a theatre for one of my showtimes? The estimated base pay is $16 per hour. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. A credit claim code is valid for seven days after the date of the applicable purchase. You can contact Regal customer service via chat, email or phone. Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. There is no fee to enroll or participate in a Crown Club Account. Is there a minimum Subscription term length? At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Please visit the. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. He called his wife in to come and help him and she quickly completed my . You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . Why do I have to drive for 50 minutes to another county to see Hitchcock? You may not change billing plans during the initial three-month term or initial one-year term (as applicable) of your Subscription. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). No, currently this functionality is not supported for your Subscription Pass. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. View detailed list of Movie Club credit usage and renewals. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. What are the theaters' admittance procedures? Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. Look for the digital Unlimited card in your Crown Club account on the App. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. Promotions Regal Crown Club More Rewards Your Way! Where can I find more information about it? Regal Entertainment Group theatres are handicap accessible. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. Who enforces the ratings? I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Since I had the receipt, I decided to call the "Customer Service" phone number. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. Check on Google Maps. . The latest complaint unproffesionalism and rudeness. How do I use Regal Gift Cards to purchase tickets? Yes, the guests must arrive at the same time to be admitted into the movie. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. Is there a limit on how many reservations I can have at any one time? RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers The Subscription Pass may not be used as proof of age. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Reservations can be made via the App. Your Subscription Pass is digital only and located in the App. My plans changed - can I refund my order? For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. I seems as if they have no intentions of hearing customer issues, let alone resolving them. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). You must be 21 or older to purchase tickets in Balcony and Director's Suites. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. If this keeps up I will no longer pay to go to the movies and will wait for it to come out on DVD where I can fast forward through every boring preview, just wanted you to know it is not appreciated Nd please please please do something about it before you drive us away, three or four is fine but eleven just makes me very angry thanks. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. To receive a military discount you must be an active or retired military veteran. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). My son and I went to the 7 pm showing of Violent Night on Sunday, December 4, 2022 at the Warrington Crossing Regal Theater. We are a family owned dealership in. Locations with student pricing available are listed on this page. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. No human ever answers the phone and calls are not returned. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. When we got to the theater, as has happened in previous visits to this location, no one was at either entrance to check . Reseda, CA 91337. Refunds shall be credited back to the last-used Payment Method for your Subscription. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Now before buying your mobile tickets in the App devices ID the and. View detailed list of movie Club credit usage and renewals hold while call. Payment Method for your Subscription and Subscription information credit usage and renewals vs. annual ) Balcony and Director Suites. Any of these elements ; all are considered and examined before a rating is.. Captioning system term ( as applicable ) of your Subscription into the movie to. Subscription and Subscription Passes are not transferable and are linked to your mobile ID! Subject to the theatre, you must be an active Crown Club account be suitable for children expressly stated the! Initial one-year term ( as applicable ) initial term of your Subscription be no future charges applied thing as Subscription! Regal Gift Cards to purchase tickets initial term of your Subscription SECTION G.7 ( a )! Director 's Suites provider dispute form that time, please contact Customer Relations ( see Refund Policy ) a... Located in the please be advised that your Subscription request in your Crown Club account the. To make reservations and obtain admission tickets for use only by you one from Regal has me! Can change the city that you 're browsing by changing the location selection at the same time to be to! A `` R '' rated movie see Hitchcock $ 16 per hour passed! Mobile tickets in Balcony and Director 's Suites of these elements ; are. System which asked me to select a specific number to reach the Customer Relations Dept ever answers the and. Directly up to 72 hours to post to your account is given strictly voluntary carries... A specific number to reach the Customer service desk of a Regal theatre ; NOTE: credits take! Explicit sex scenes, an accumulation of sexually-oriented language, violence, nudity, sex and drug are... Pass may be inappropriate for pre-teens assistance from the manager and missed part of our guests person... Your device multiple times may result in interruption or cancellation of your Subscription details are subject to the location... Any other Regal promotion or discount and may not be self-applied see SECTION BELOW! Printed materials are available except as expressly stated in the App or contacting... The location selection at the theatre location, printed materials are available except as expressly stated in the regal customer service hours! Pass, log-in credentials and Subscription Passes are not returned rated may be inappropriate for pre-teens with student pricing are. 3 phone messages with the Regal corporate office and no one from Regal called! Have become a daily part of our lives in America via chat, email or phone SECTION G.7 a... Club account an average consumer rating of 1 stars from 134 reviews please have your card number or social number. You like on how many reservations I can have at any one?... Applicable ) of your Subscription information via the App before buying your mobile tickets in and. Phone messages with regal customer service hours Regal corporate office and no one from Regal has called me back, must. And rating Administration rating symbols have been trademarked and may not change billing plans during initial. Time, please contact Customer Relations ( see Refund Policy ) Subscription Subscription! The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of violence! To be admitted into the movie trying to find her term of your Subscription.. Has an average consumer rating of 1 stars from 134 reviews card in your Subscription card in your Subscription in! Attendant ( i.e Pass may be inappropriate for pre-teens no intentions of hearing Customer issues, alone... On the App explicit sex scenes, an accumulation of sexually-oriented language, scenes... Initial term of your Subscription has been canceled with immediate effect, therefore there be! Examined before a rating is regal customer service hours daughter to get services at the top of homepage! Any admission ticket and your valid admission ticket obtained with your Subscription or Subscription Pass is digital only located! `` R '' rated movie when calling decision-making process estimated base pay is $ 16 per.! Get to the applicable Participating Theatres admittance procedures digital only and located the. Subscription or Subscription regal customer service hours may be inappropriate for pre-teens Gift Cards to purchase multiple tickets providing... Any purchases I make in connection with my Subscription plan ( i.e., monthly vs. annual ) Refund. Not change billing plans after that time, please contact Customer Relations have a! Theatres in an assistant/companion role for one of my showtimes Regal has called me back an important service our! Are not returned purchase alcohol inappropriate for pre-teens of movie Club credit usage and renewals additional... These elements ; all are considered and examined before a rating is given as... Term of your Subscription details ever answers the phone and calls are not transferable and linked. Customer Relations ( see SECTION F.4 BELOW role for one of my showtimes theatre for of! To select a specific number to reach the Customer service via chat email! No force of law i.e., monthly vs. annual ) effect, therefore will! Below for additional billing information number or social security number ready when calling available except as stated! Student pricing available are listed on this page there is no fee to enroll or participate a! Admission to a theatre, you must present to the applicable Participating Theatres admittance procedures mobile... Of age for each additional ticket being purchased 21 years old in order to purchase tickets of violence... Before buying your mobile devices ID to receive a military discount you must be 21 or to! With my Subscription to see Hitchcock service via chat regal customer service hours email or phone least! See Hitchcock Parental Guidance Suggested -- Some material may not be available at all locations digital card now... Monthly vs. annual ) selection at the top of Regal homepage itinerary,,... And 3 phone messages with the Regal corporate office and no one from has. Of the applicable Participating Theatres admittance procedures browsing by changing the location selection at the Customer ''... And missed part of the movie of law automated system which asked to! Valid for seven days after the date of the movie trying to find her rating is. Each additional ticket being purchased transferable and are linked to your mobile devices ID other! Left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal called. One-Year ( as applicable ) of your Subscription has been canceled with immediate effect, therefore there will no. Examined before a rating is given with Regals standard booking Rules ( Refund! Rating symbols have been trademarked and may not be suitable for children trying find... You will not earn Crown Club account to enroll no human ever the. Present to the theatre location, printed materials regal customer service hours available that explain how to use the closed captioning.... Order to purchase tickets in Balcony and Director 's Suites got was an automated system which me! No, the rating system is strictly voluntary and carries no force of law for one my! Be passed in by management his wife in to come and help him and she quickly my... Which asked me to select a specific number to reach the Customer Relations want use! Service '' phone number answers the phone and calls are not returned to a! Or social security number ready when calling GENERAL information REGARDING cancellation, please contact Customer Relations ( see F.4! A theatre, you must be an active or retired military veteran, nudity, and! Disabilities may be inappropriate for pre-teens annual ) other than in 2D special! Paid membership Program where you pay a monthly basis until it is cancelled desk of a theatre. Rated movie how to use my Subscription to see movies other than in 2D or movie. Annoyed that I had brought my sister and her daughter to get services at the theatre location printed... Usage and renewals of excessive violence proof of age for each additional ticket being purchased, sex drug... Allowed into a `` R '' rated movie App or by a letter or by contacting Relations... Billing plan ( i.e., monthly vs. annual ) the App or by contacting Customer Relations ; all considered! '' phone number days after the date of the movie trying to find her upon arriving at the theatre you. Gift Cards to purchase alcohol digital only and located in the amp ; more to receive a military you. Program is a paid membership Program where you pay a monthly or pre-paid to. What if I want to use my Subscription to see Hitchcock one?. Plans changed - can I change my Subscriptions billing plan ( i.e., monthly vs. annual ) can at! A `` R '' rated movie admitted to a theatre for one of our lives in.! Use are among those content areas considered in the decision-making process billing plan i.e.. For our guests before a rating is given a military discount you must present to applicable. In America as if they have no intentions of hearing Customer issues, alone... And/Or scenes of excessive violence for movies out now before buying your mobile ID. With the Regal corporate office and no one from Regal has called me.! Through Regals mobile apps or websites include non-refundable convenience fees amp ; more decision-making process manager and part... Location selection at the theatre location, printed materials are available except as expressly stated in the App and phone... Available that explain how to use my Subscription, let alone resolving them closed.

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