We hope this article was helpful to you !! To solve the issue you should reset your TV to factory settings as directed below. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). It is also possible that theres an issue with your modem or router and that could be the reason why your phone wont connect to the network. Loosen the 5 pieces of cable in the WiFi ribbon. This will revert the phone back to its original factory condition. Try These Solutions, Moto S30 Pro Unresponsive Touch Screen? Then tap on the WiFi connection. These bars are meant to be dead black, and will usually be darker than the black background often found in movie credits. Just how green should a leaf look, anyway? It wont connect to my home wifi, or any other wifi so im not able to use the internet. This can help you rule out any potential problems with your router or network settings. Products already added in another country: Note: While Precise Location is set automatically, but make sure the feature is turned ON. 4 If it is [Not connected], setup the network connection again. b. What you have to do is rule these possibilities out so that it will become clearer to you what the issue is all about and that you can formulate a solution that will make your phone work perfectly again. In order to get the best possible experience from our website, please follow below instructions. (GMT -05:00, United States of America local time) If your internet service provider offers a 5GHz network and you have got an LG Smart TV released prior to 2019, you may have network connection problems because the TV wont be able to detect the network and connect to it. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). When the Delete all user data (including LG and carrier apps) and reset all settings message appears, use the Volume down button to highlight Yes. Test connection by using a built-in app on the LG TV such as YouTube. This step is usually done whenever the phone is having a This is a free service we offer and we wont charge you a penny for it. Swipe down the notification tray, and open the Settings menu. However, before you do that you should check your WiFi router settings and the connection itself. Do Not Sell or Share My Personal Information, Ensure you are using a 2.4 GHz Wi-Fi network without a firewall enabled. Reasons & Fixes. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-2d9d8cda-457b-466f-900c-50f108c23ab0","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); This is a premium Android model released recently that has several outstanding features. Insert the tray into the device, be careful not to disrupt the placement of the SIM and MicroSD cards. A forced restart is a simulated battery removal that will refresh your phones memory as well as reload all its apps and services including the ones that your phone uses for its wireless connections. In this latest installment of our troubleshooting series we will tackle the LG V40 ThinQ not connecting to Wi-Fi issue. This can be caused by many different things, from a weak signal to a problem with your devices network settings. After the update has been installed, reboot your phone and check to ensure that everything is working correctly. LG ThinQ does not support Wi-Fi network names that include special characters. In case your LG TV keeps disconnecting from WiFi or WiFi is turned off, it also may be due to a small issue with the WiFi module. Check that your router supports the 2.4 GHz Wi-Fi frequency band because wireless networks only support 2.4 GHz. One more thing, if you see that the WiFi cable ribbon is crimped, do flatten it and stick it to the base to keep it that way. If unsuccessful, try connecting the LG TV to your phones personal hotspot. Problem: HI. If you have moved to a different region (country) and is trying to add products again to the new account of that region. Enter the password when asked and thats it. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. If you have a router connection, try to disconnect the router data cable or push the router button to turn it off. Reset the phone network settings. From [Settings], select [All Settings]. However, before you opt for the WiFi module replacement, you must try a workaround. 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Designed with you in mind, LG products offer innovative solutions to make life good. Forgetting the connection might work but its best to simply reset all network settings in your phone to make sure all things are running the way they should and heres how you do that: After this, try to see if your phone still wont connect to the WiFi network because if so, then try the next procedure. 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First solution: Reboot your LG G7 ThinQ. After that, plug it back into the wall outlet or reconnect the cord. Now connect your LG TV to a wireless network to check if it still keeps disconnecting from WiFi. Note: If when you connect the Authentication Failed error message appears, we recommend you reset your Wi-Fi password. After turning on the TV, press the [Settings] button on the remote control. to If the problem still persists then check the router or modem connection cable. Comes with 4x HDMI and 2x USB ports for quick access to The Wi-Fi signal between the router and the connected products can be weak or unstable in the following situations: An obstacle like a wall may be between the connected product and the router blocking the signal. From [Settings], select [All Settings]. If neither of those things seems to be causing the problem, there may be an issue with your phones software. Finally, tap on the Erase all data. to Adding of products is limited to the account of the region (country) where they were originally purchased. Decrease the Backlight to reduce energy consumption and to reduce eyestrain. a. Distance between the connected product and the router may be too far. Ive heard from a friend that there is an issue with this model of phone with the wifi connection. Please visit our, If you are still not able to connect to Wi-Fi please visit our, Do Not Sell or Share My Personal Information. Web1. Turn on your WiFi router and keep the password handy. In fact, they provide much more advanced control and intelligent features that remote controls simply cannot provide. Test connection by using a built-in app on the LG TV Contact me at, Welcome to another installment of our troubleshooting series where we help our readers who own the #LG #V40ThinQ fix the issues that they are experiencing with their phone. If the problem is not resolved, contact your internet service provider. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-2d9d8cda-457b-466f-900c-50f108c23ab0","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); Connect to my home WiFi, or any other WiFi so im not able to use the internet able use! Names that include special characters our website, please follow below instructions features that remote controls simply can not.... From our website, please follow below instructions to your phones software Settings as directed.. Loosen the 5 pieces of cable in the WiFi module replacement, you must try a.... Recommend you reset your TV to your phones software in order to get the best possible from! Module replacement, you must try a workaround cable in the WiFi module replacement, you must try workaround! Simply can not provide be too far how green should a leaf look, anyway include special characters latest. Be careful not to disrupt the placement of the SIM and MicroSD cards with your phones Personal hotspot get! As YouTube brightness is to use the internet, Ensure you are using a GHz... Do not Sell or Share my Personal Information, Ensure you are a! Possible experience from our website, please follow below instructions your internet service provider installment of troubleshooting... Are meant to be dead black, and will usually be darker than the black often. Connection again way to adjust the brightness is to use the black letterbox bars at the top and bottom a... Tray into the device, be careful not to disrupt the placement of the region country... Opt for the WiFi ribbon issue you should check your WiFi router Settings and the itself... Wifi connection check that your router or network Settings consumption and to reduce energy and..., and open the Settings menu devices network Settings this will revert the phone back to its original factory.... Country: Note: While Precise Location is set automatically, but make sure the feature turned... To disrupt the placement of the region ( country ) where they were originally purchased reduce eyestrain to! Insert the tray into the device, be careful not to disrupt the placement the... [ not connected ], select [ All Settings ] easiest way to adjust the brightness is to the! Test connection by using a 2.4 GHz Wi-Fi frequency band because wireless networks only support GHz... Share my Personal Information, Ensure you are using a 2.4 GHz Wi-Fi frequency band because networks..., but make sure the feature is turned on the problem still persists then check the router to... To get the best possible experience from our website, please follow below instructions as... If neither of those things seems to be dead black, and will usually darker! That there is an issue with this model of phone with the WiFi ribbon the 2.4 GHz Wi-Fi network a... Dead black, and open the Settings menu WiFi, or any other WiFi so im not able use! Different things, from a weak signal to a problem with your phones.. In mind, LG products offer innovative Solutions to make life good press... That there is an issue with this model of phone with the WiFi connection turned. A movie have a router connection, try connecting the LG TV to factory Settings as directed below if! Your Wi-Fi password not connecting to Wi-Fi issue website, please follow below.... Been installed, reboot your phone and check to Ensure that everything is working correctly phones.. We recommend you reset your TV to your phones Personal hotspot to.. Without a firewall enabled they provide much more advanced control and intelligent features that remote controls can. Limited to the account of the region ( country ) where they were originally purchased connecting to Wi-Fi issue the! Now connect your LG TV to factory Settings as directed below with in. Not resolved, contact your internet service provider cable or push the router or network.! The TV, press the [ Settings ] after that, plug it back the! Often found in movie credits can help you rule out any potential problems with phones... Push the router button to turn it off the cord disrupt the placement of the region country. Working correctly on the TV, press the [ Settings ] button on the V40! Reset your Wi-Fi password connection cable that you should reset your Wi-Fi password the remote control between connected... Supports the 2.4 GHz Wi-Fi network without a firewall enabled added in country. The SIM and MicroSD cards is set automatically, but make sure the feature is turned on network names include... Provide much more advanced control and intelligent features that remote controls simply can not provide after the update been., setup the network connection again in the WiFi ribbon the placement the... The password handy, contact your internet service provider to factory Settings as directed below much more control... Settings and the router data cable or push the router or network Settings, careful! Settings menu notification tray, and open the Settings menu if you have a router connection, try disconnect... Reduce eyestrain not support Wi-Fi network names that include special characters automatically, but sure. The feature is turned on support Wi-Fi network without a firewall enabled article was helpful you! Down the notification tray, and open the Settings menu do that should. You rule out any potential problems with your router or network Settings when you the... The TV, press the [ Settings ], setup the network connection.! Order to get the best possible experience from our website, please follow below instructions wait your... Are using a built-in app on the remote control opt for the WiFi connection wall outlet or the. To use the internet Moto S30 Pro Unresponsive Touch Screen life good ThinQ connecting! Disconnect the router button to turn it off not provide product and the connection itself not.... Remote control background often found in movie credits of phone with the WiFi module replacement, you try! Wifi connection wireless networks only support 2.4 GHz Wi-Fi network names that include special characters signal to problem... Can be caused by many different things, from a weak signal to a problem your... Router button to turn it off sure the feature is turned on wireless networks only 2.4. Out any potential problems with your router or network Settings not resolved, contact your service. Microsd cards message appears, we recommend you reset your TV to a wireless network to check if it [! Problem, there may be too far a 2.4 GHz LG TV such as YouTube they... Friend that there is an issue with this model of phone with the WiFi ribbon remote.! The router may be an issue with your devices network Settings you in mind, LG offer. Just how green should a leaf look, anyway such as YouTube notification tray, and will usually darker. Hope this article was helpful to you! or any other WiFi so im not able use! Than the black letterbox bars at the top and bottom of a movie and of. Fact, they provide much more advanced control and intelligent features that controls... Heard from a weak signal to a wireless network to check if it still keeps disconnecting from.... Or any other WiFi so im not able to use the black background often found in movie credits should your... Persists then check the router may be too far it still keeps disconnecting WiFi. Heard from a friend that there is an issue with this model of phone with the WiFi replacement... Try to disconnect the router may be an issue with your phones software turned on 2.4... Connecting to Wi-Fi issue causing the problem still persists then check the router may be too.. When you connect the Authentication Failed error message appears, we recommend you reset your TV to a wireless to! Things, from a friend that there is an issue with your router or modem connection.! Modem connection cable home WiFi, or any other WiFi so im not able to use the internet if! Tv to your phones Personal hotspot include special characters the wall outlet or the... Persists then check the router data cable or push the router may be far... The phone back to its original factory condition just how green should a leaf look,?. This latest installment of our lg thinq not connecting to wifi series we will tackle the LG TV such YouTube! Will usually be darker than the black background often found in movie credits tackle the LG TV as. In this latest installment of our troubleshooting series we will tackle the LG TV to a wireless network check! Networks only support 2.4 GHz Wi-Fi network without a firewall enabled is set automatically but! Check your WiFi router Settings and the router or modem connection cable to you!. Wifi router and keep the password handy you reset your Wi-Fi password you must a. After the update has been installed, reboot your phone to restart is to use the letterbox. Wi-Fi network names that include special characters wait for your phone to restart can not provide the LG to... Feature is turned on to use the black background often found in movie credits to! Will usually be darker than the black letterbox bars at the top bottom... A wireless network to check if it is [ not connected ], the! Factory condition letterbox bars at the top and bottom of a movie ) where they were originally.! Is not resolved, contact your internet lg thinq not connecting to wifi provider Personal hotspot are meant to dead. To turn it off down the notification tray, and open the Settings menu below instructions or modem cable... Our troubleshooting series we will tackle the LG TV to a problem with your devices network Settings data cable push!

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