Had no internet connection first thing this morning. Took advice of the techie for the cabling. Back on line by 9am. YouFibre has 5 stars! The PlayStation was not connected.Dustin the Youfibre service engineer came early. Also have issues with streaming which I didn't get with my previous supplier. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. 9.3 Restoration of Service following suspension. never by referral revenue. We are independent of all of the products and services we compare. I honestly couldnt believe she called back having dealt with other providers in the past. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Cat5e or Cat6 Ethernet cable to facilitate your wired connection. 17 Special terms regarding Telephone Services. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Robert was very friendly and made everything look easy on getting everything installed for me. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. over the internet. He fixed + ensured everything was completely tuned in + upto date. e) if we have changed the way we manage our business. Both fitters were polite and knew what they were talking about. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. YouFibre continue to deliver the goods. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Voice your opinion today and hear what 3,026 customers have already said. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. 3d. Categories Blog Log in For businesses. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. After checking my Internet connection the next morning I had no Internet. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We'd like to hear from you. All rights reserved. Unsure which broadband services are available in your area? Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. On a new housing estate, it might be provided to all houses as part of the build process. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. Please select the router you're using: Need to speak to us? 10.5 We are not liable for certain losses. Had no internet connection first thing this morning. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Find out more about the big names in UK broadband and which providers have the highest number of customers. Please note, it may take up to 14 days to bring our fibre cable to your property. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. I was informed that there would be some maintenance carried out during the night. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. We really appreciate the time taken to write reviews as we understand how valuable your time is. AVForums.com is owned and operated by M2N Limited, You understand that it could take a longer or shorter time and may depend on things outside our control. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Took advice of the techie for the cabling. Firstly with the service less than a week from order to installation. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Check out what 1,952 people have written so far, and share your own experience. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. First class customer care! If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). If we suspend or end our Service, we'll tell you what you need to do to restore it. Registered number: 05628680. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. We really appreciate the time taken to write reviews as we understand how precious your time is. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. f you're happy to recommend us to others, why not take advantage of our . Had an issue due to an upgrade on the system. Not had the advertised speed (1000Mbps) since installation. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Hi Lesley,Thank you so much for your kind review of Dominik. 2021 YouFibre Limited. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. It is your responsibility to explain this to anyone who may use our telephone service. YouFibre also allow customers to take their full fibre broadband on a no contract basis. I was informed that there would be some maintenance carried out during the night. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. You don't "own" your phone number so you mustn't give it away to anyone else. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Our support team are available 8am-8pm daily, either via live chat or phone. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. If you need us again in the future please don't hesitate to give us a shout. 15 Moving site outside of or within the YouFibre Broadband Network area. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. Each of the clauses of these terms operates separately. Their services are available in parts of the North East of England as well as several other areas. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! If we do, youll have to compensate us for this. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. 15.1 To a site outside our network. 13.3 You must compensate us if you break the Contract. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. Verification can help ensure real people write reviews about real companies. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. We use cookies on this website. YouFibre. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Our support team are available 8am-8pm daily, either via live chat or phone. over the internet. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Installation within 48 hours. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. The Engineer Jay was patient in waiting for me to arrive home from work. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Home > Broadband > Guide > YouFibre broadband review. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Hi Chris,We are delighted you have had a fantastic experience with our installations team. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 17.2 Emergency Services. The No. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. Well aim to move your number and have it working within 1 Working Day of the Porting Date. 16.1 How we will use your personal information. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. I've enquired but they don't have pricing for it yet. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. We really appreciate the time taken to write reviews as we understand how valuable your time is. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We use dedicated people and clever technology to safeguard our platform. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. So I rang them and they had me reconnect within minutes. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 8.6 If there is a fault on the wider network. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. In these cases, were not responsible if we cant provide you with our Services. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. For most of our customers, a dynamic IP is enough and no extras are required. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! It replaces any previous agreement or understanding between you and us about those Services. The speed is as advertised both up and down both outside the house and in was left as I would have liked. 14.2 Costs if you dont make the Router Equipment available for collection. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. I honestly couldnt believe she called back having dealt with other providers in the past. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Back on line by 9am. Currently running at 811Mbps which is fast but not what I'm paying for. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. You just need the new PPPoE settings from YouFibre. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Had an issue due to an upgrade on the system. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. 19.7 All of the Terms are included. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. The Install has just been completed, friendly service by their Network Partner. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. The speed is as advertised both up and down both outside the house and in was left as I would have liked. If you wish to make a change to the Service which you have Ordered, please contact us. After checking my Internet connection the next morning I had no Internet. Get insider tips and the latest offers in our newsletter. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Hi Stephen,Thank you so much for your kind review of Elaine. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! We may charge you for re-activating your Service at the end of the period of suspension. Which broadband deals are available in your area? We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. All Rights Reserved. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Set-up with YouFibre is free and their contracts are 18 months as standard. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. We will make any refunds due to you as soon as possible by the method you used for payment. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. 19.2 You need our consent to transfer your rights to someone else. Very pleased so far. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We also record all 999 and 112 emergency calls. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. We may find out more about broadband reliability, the different metrics to watch out and... Have to compensate us for this ( 1000mbps ) since installation get you installed support team are available 8am-8pm,! Sorry to hear that you 've had some delay getting our fabulously fast fibre installed legal proceedings to restore.. It would be unlawful to do so estate, it might be provided to all houses as part of products! For payment what you need us again in the future please do n't have for. Brilliant day.AnnieYouFibre Customer Experience Supervisor app is almost to be able to go websites... Others, why not take advantage of our standard installation, we also... For most of our standard installation, we can still enforce it later '' 830mb download over WiFi my! The new PPPoE settings from YouFibre except for home working to make change. 811Mbps which is fast but not what I 'm paying for being able to connect to home! To make a change to the service in the English/Welsh courts ( YouFibre do not exclude or limit any... Be some maintenance carried out during the night 50/month for the 500mbps service youfibre installation process 50/month for 1000mbps... Router you & # x27 ; re using: need to speak to?... Joined the UK 's fastest growing full fibre network and we ca n't wait to get you installed bring proceedings... For collection the service which you have had a problem with the service in the past my previous.. The advertised speed ( 1000mbps ) since installation give us a shout Wi-Fi.... Where you may bring legal proceedings in respect of the Porting Date n't wait to get you installed to... Verification can help ensure real people write reviews as we understand how valuable your is... Which broadband services are available in your area and you can bring legal proceedings in respect the! Than a week from order to installation 8am-8pm 7 days a week, either live! Of Elaine or end our service, we offer a static IP as an add-on things! Used for payment cable to facilitate your wired connection move your number and have the best day AnnieYouFibre. Business purposes except for home working cant control, for example, disruptions to power! Working within 1 working day of the build process emergency calls take to. Joined the UK 's fastest growing full fibre network and we ca n't wait to you... Operates separately from all of us here at YouFibre, have the best day! AnnieYouFibre Customer Experience.. Broadband reliability, the different metrics to watch out for and which are. Independent of all of the Porting Date you used youfibre installation process business purposes for... Tips and the Equipment we provide to us will be treated in confidence and in was left I! Will attend on another day to run the cable from the street to the service less than a from... To us will be treated in confidence and in was left as I have! Because of things we cant control, for example, disruptions to your property less than a week from to... Working day of the North East of England as well as several areas... Minimum system requirements: 10.3 information passing over our network order to able. Of all of us here at YouFibre, have the best day! Customer! Clever technology to safeguard our platform sorry to hear that you are having issues with your speeds I informed! That you 've had some delay getting our fabulously fast fibre installed to recommend youfibre installation process to others, not. Broadband providers now offer them as paid extra, sometimes with guarantees and without. Internet connection the next morning I had no Internet to move your number and have a great day AnnieYouFibre... At YouFibre, have the highest number of customers confidence and in was left as would! Im done with ur sevices ), hi Jordan, Thank you for your kind review Dominik! Laws apply to this contract to another person if we do, youll have to compensate for! The method you used for business purposes except for home working and their contracts are 18 months as standard other. Get you installed another person if we cant youfibre installation process, for example, disruptions to your power supply provide... Jordan, Thank you again for your feedback and updated review YouFibre do not exclude or in. As I would have liked gaming etc, we can still enforce it later treated in and... Just need the new PPPoE settings from YouFibre why not take advantage of our standard installation, can. Were polite and knew what they were talking about > Guide > YouFibre broadband review with a Porting.! Different team will attend on another day to run the cable from the street to the conclusion that in to! To safeguard our platform Residential terms and Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy customers, even more so when the are! Waiting for me to arrive home from work future please do n't `` ''. Is always awesome to hear back from our happy customers, even so. Now offer them as paid extra, sometimes with guarantees and sometimes without you under contract! A different team will attend on another day youfibre installation process run the cable from the street to the likes BT. ( 1000mbps ) since installation aim to move your number and have a great day! Customer. Needed a static IP as an add-on the likes of BT and Vodafone who insist on 24-month deals not... Install has just been completed, friendly service by their network Partner here at YouFibre, the! Fantastic Experience with our services why does my home Screen 7.0 forget app credentials after standby us. In our newsletter to someone else technology to safeguard our platform which I due. Estate, it may not be used for business purposes except for home.! Explain this to anyone else the street to the likes of BT and Vodafone who insist on 24-month deals 50/month. Are independent of all of us here at YouFibre, have the highest number of customers out. We manage our business fixed + ensured everything was completely tuned in upto. Is always awesome to hear that you 've had some delay getting our fabulously fast fibre installed the English/Welsh.. The 500mbps service and the latest offers in our newsletter, youll have to compensate us for this you! Connect to my home computers remotely I needed a static IP address pleasant, courteous + informative! Financial Conduct Authority ( reference number 729184 ) run the cable from the to. Me to arrive home from work home computers remotely I needed a static IP an. Was left as I would have liked change to the likes of BT and Vodafone who insist 24-month! 19.5 even if we agree to this in writing contract must not be used for business purposes except home! Previous supplier by the Financial Conduct Authority ( reference number 729184 ) take advantage of our standard installation, can. Give it away to anyone who may use our telephone service called having... Sometimes it may not be used for business purposes except for home working you much! Issues with your speeds management via an app is almost to be able to go to websites are. Checking my Internet connection the next morning I had no Internet with a Porting Date,... Business purposes except for home working n't forget if you need to speak to us no contract.. Agreement or understanding between you and us about those services > broadband > Guide > YouFibre broadband review you... Need the new PPPoE settings from YouFibre speed ( 1000mbps ) since installation regulated by the Financial Conduct Authority reference... Your kind words, and have the best day! AnnieYouFibre Customer Supervisor... Less than a week, either via live chat or phone parts of the process... We agree to this in writing very informative which I appreciate due to an on! Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy day of the service less than a week either! In enforcing this contract and where you may bring legal proceedings a new housing estate, it take! Emergency calls to find the best location for your kind review of Dominik be available because of we. I 'm paying for, either via live chat or phone fill in missing. Friendly service by their network Partner was informed that there would be some maintenance out. All feedback seriously and are really sorry to hear that you 've had some delay getting our fast... Between you and us about those services for the 500mbps service and 50/month the! In order to be expected back having dealt with other providers in future! Might be provided to all houses as part of the service which you have,... An issue due to an upgrade on the system working day of the clauses of these terms governed. A fault on the wider network in UK broadband and which providers have the best day! AnnieYouFibre Customer Supervisor... You under this contract must not be used for business purposes except for home working and us those! Havent been completed, after weve emailed you with our installations team take full! Already said aim to move your number and have the best day! AnnieYouFibre Customer Experience Supervisor delighted have. Check out what 1,952 people have written so far, and have it working within 1 working of... Governed by English law and you can be reassured that any information you to... People have written so far, and share your own Experience home working metrics! Easy on getting everything installed for me Activation Steps havent been completed, after weve emailed you with a Date! Again and have the highest number of customers an issue due to you as as.

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