This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. 3846791. Just married or moved house and need to update your personal details? We do everything we can to make sure our website and apps dont have any viruses or malicious programs. (Calls cost 2p per minute plus your phone company's access charge. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! Youre also agreeing that the card you pay with is yours (i.e. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. Complete the steps: enter your name and new email address. SplitSave saves you money by splitting your journey into multiple tickets. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. You can get these from most train stations. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. The cost of the call varies according to the tariff plan applied by your operator. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. Find out how to get in touch with Trainline here. This is the fastest and easiest way, and you immediately get an email confirming the change. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. Your journey may not meet the operators criteria for compensation. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. For more information about our business, please click here. 1. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. If your password has been stolen we recommend changing it as soon as possible. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Leicestershire, DE12 7DS. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. Either party may terminate the service at any time. Depending on your old email provider, you may have to enter your email. You may need to pay a fee, as well as any difference in fare, to amend your booking. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Via our highly rated website and mobile app, people can . youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. This is the main email address for your Google Account. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. In such a scenario, we may need to contact you to understand the circumstances for the refund. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . If you are interested in a career at Trainline, please click here. The Agreement. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. A 16-25 Railcard gives you 1/3 off rail fares across Britain. SplitSave tickets work with group save too. PLEASE READ THIS AGREEMENT CAREFULLY. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. Calls from outside the UK may cost more. The minimum fare is subject to change during the validity of your Railcard. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). On weekdays, the discount is valid after morning peak times. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. You must have, or register to create, a Trainline account. If you live outside the UK, well send you your tickets by international post. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). The group must travel with at least one of the Railcard holders throughout the journey. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Same train, same route - just more tickets. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. You might be given the option to create an account using information from your Facebook, Google or Apple account. Let us know as soon as possible if your passwords lost or stolen. Call us on 01 73 44 07 86 to get help with existing bookings. We charge a 10 fee to refund all Season Tickets. Copyright 2023 Trainline.com Limited and its affiliated companies. Home. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. trainline account change email London, England, United Kingdom. Copyright Trainline.com Limited and its affiliated companies. Changing your ticket for European coach journeys. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are not responsible for any loss or damage that is not foreseeable. Click here to view the list of eligible ticket types. Phone number to dial +44-0871-244-1545. If your password has been stolen we recommend changing it as soon as possible. Full cancellation for journeys outside of the UK. Need assistance? If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. Youll need to report the loss as soon as you can, with a reasonable explanation. Call center hours 24 hours, 7 days. Europe's leading train and coach booking app . Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. You must be aged 60 years or over to buy a Senior Railcard. To change your Google Account email: In your Google Account, open the Personal info tab. If you have any questions, check in with the relevant carrier or station staff. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. By participating in the scheme, you agree to the conditions set out in this section. If you have any comments about a specific rail journey please contact the train company that provides the service. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. For journeys outside of the UK including Eurostar, please contact us by email. We dont provide the transport services, so were only responsible for our booking service itself. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Call picked up by a real person YES. Expand that section and select 'Change date/time' or 'Refund tickets'. or is for Standard Class travel, and you wish to travel First Class. Expand that section and select Change date/time or 'Refund tickets'. Click here to view the operators that accept the Network Railcard discount. we truly believe our work has a genuine impact and will change travel for the better. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). If you do, you may be subject to an infringement action, or other action we feel is appropriate. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. Sorry we couldn't be helpful. We dont provide the transport services, so were only responsible for our booking service itself. Click here for more details.. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. During this time, the discount is applied to fares above the minimum fare. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. To create your account, you must give us correct information and keep it regularly updated. Holding (s) in Company. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. You can only claim once during any 12-month period. How do I change my personal details? Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. Here's a step-by-step guide on how to change your existing email address in Gmail. You can use your Railcard to buy discounted tickets for adults and children travelling with you. We know you must have a few but its important you keep it safe and confidential. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Once youve booked, you can choose to securely register your card details in your account. We are also not responsible for losses that you suffer that are not related to our booking service. Please note that all future reservations will be cancelled upon processing the withdrawal request. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. This is known as breaking your journey. The minimum fare is subject to change during the validity of your Railcard. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. Please see our dedicated pagefor more information. Please note that not all delivery options are available for all operators and services. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. However some operators request that you manage your booking directly with them. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE.

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