For managed services providers, deploying new PCs and performing desktop and laptop migrations are common but perilous tasks. Then, once theyve created a clear roadmap for a product, they hand the idea to the Technology department to make it a reality. This includes: When a fintech company is still in its startup stage, Operations may also include: But as a company grows, these generally become distinct departments. Source for soft loans from your family members and your friends. Consumers use these applications to pay for goods and services directly as well as make peer-to-peer funds transfers using their mobile devices. The key responsibility of the DevOps team is cloud infrastructure management. One of the easiest ways to improve your companys structure is by setting up an org chart. Then, you will need to establish a team structure and how those teams will be led. But we also get free time to work on projects or research that were passionate about. The average net profit margin for Money Net FinTech Company, Inc. is approximately 17%. However, the question remains: what does a UX researcher do? Internet Infrastructure and Software Development $250,000. Finding a great CTO is really the most important tip for successfully hiring the rest of the development team. Does the strategy account for variables and address near-term and long-term tradeoffs? We develop & design digital experience for your business, 2012-2023 CyberCraft - all rights reserved, Almost every startup begins with a game-changing idea that should revolutionize the way the world functions. An ideal finance department has a 3-step heirarchial structure consisting of a minimum of 7 members for efficient and smooth workflows. In brief. Appreciate your efforts ! This board is made up of the business leaders who ultimately control the direction of the company. We assume you clearly understand your startups values and culture. What do you do? Once a company reaches a certain point, founders will need to consider talent to fill specific leadership roles in the company. Finally, the team leader manages them all and coordinates all collaboration within the UX team. Similar to the other examples in this post, Basecamp opted for flexibility over one of the traditional organizational structures. "The new organizational structure gave us the opportunity to focus on our core operational work. By clicking button you agree to Terms of Service & Privacy Policy. This post will look at the organizational structure of four of the most successful startups out there and why theyve opted to make the long-established hierarchical structure on its head. They hire full-time remote developers with the help of IT staff augmentation companies. Unlike partial staff augmentation when one hires remote developers for a few select positions, a dedicated team can take on all the development work. Zappos says this evolution is due to the fact that holocracy is designed to focus on work while Zappos is *all* [sic] about people.. Promote your idea, validate your project with investors, get feedback from users and test. As well as interacting with the front-end through API Endpoints. The Finance department is led by the Chief Financial Officer (CFO). Other responsibilities include defining testing strategies, scheduling and assigning tasks among many other things. Even in dealing with financial innovations have its own version known as "Fintech". Startups that assume high levels of opportunity risk should ideally be organized for agility. If youd like to learn more about the difference between IT staff augmentation and managed IT services (outsourcing) check our other article, Managed IT Services vs. Editorial credit: Blue Planet Studio / Shutterstock.com, Optimize Your Fintech Company With a Public Org Chart, Showcase your company culture to a vast community of professionals, Host your team on a free org chart to keep employees aligned, Post jobs on our free job platform for high growth startups, Creating standard policies and procedures. Often, these changes would coalesce around whatever was cheapest and quickest. However, regularly reviewing and updating such components is an equally important responsibility. Check Out this: A flat organizational structure comes across as static stagnant even. Hrach Simonian of Canaan Partners offered the following recommendation: Decide who oversees each department head at the C-level and avoid managing by committee ever.. Heres the typical org structure for a fintech company from the top down. Our target market comprises adults above 18 years who have the finance to do business with us. Transparency really does make the startup go round. Thanks for sharing. Once you have some leaders established, it is critical that you determine the remaining hierarchy (if there will be one) and how youll delegate tasks. 4. By carefully planning for that growth, startups can avoid some. Flattening the companys structure involved: This did not go over well. Through my work in ops leadership and strategy at fintech startups, I've learned to love sitting at the center of a product & service to interact with all disciplines. Indeed, just two of the founders were able to articulate any real logic behind their organizational structure, albeit with both describing a largely ad hoc and emergent structure. What are the key startup roles and responsibilities? Small teams have enabled Twilios ability to grow and scale, and at the same time maintain the same level of passion, hunger, resourcefulness and productivity our founding team had on day one.. Yes, there are niche ideas when it comes to the fintech business, and they are as follow; Money Net FinTech Company, Inc. has plans to sell franchises in the nearest future and we aim to have a strong physical presence in key financial hubs (cities all across the world). A startup team structure ensures a designated decision-making body that takes input from all the stakeholders and makes prompt decisions. The QA lead ensures that all queries are resolved on time. workflow Most startups love this structure as it reduces time spent on supervision and ensures every employee is involved. These insights allow the rest of UX team to implement effective and successful UX design which users absolutely love. Finding the right people for your development team is not always an easy task. This board is made up of the business leaders who ultimately control the direction of the company. The founder of Money Net FinTech Company, Inc. plans to exit the business via merger and acquisition. Its a waste of everyones time for me to ask the team leader to ask the department manager to ask the VP to ask the VP of another department a question that I could easily ask myself through a Slack DM. This will allow both front-end and back-end developers to focus on their core work without having to worry about that middle layer and bother with API Endpoints, etc. Managing dependencies (both technical and organizational dependencies) requires cross-team communication and coordination. It turns to a staffing company which finds and recruits the needed remote developers for the startup. smartsteuer made the long lived New-Work culture explicit a few months ago and abolished hierarchies - including personnel responsibility. Our head office will be located in an office facility in the heart of New York City. They dont track hours, either. Chain of command, endless alignment meetings, C-levels and performance evaluations. Fintech is also a keen adaptor of automated customer service technology, utilizing chatbots and AI interfaces to assist customers with basic tasks and also keep down staffing costs. Report for the day is written and submitted to the required authority. Were going to analyze each of these teams, startup roles, and titles in detail below. Computer scientist and investor Marc Andreessen describes entrepreneurial judgment as "the ability to tell the difference between a situation that's not working but persistence and iteration will ultimately prove it out, versus a situation that's not working and additional effort is a destructive waste of time and radical change is necessary." Buffer jumped headlong into a completely flat structure without a second thought. As such, it includes the following stakeholders: The QA lead manages and supervises the QA team. What you'll learn. To be honest, we do a combination of methods that have been covered so far. The researchers conducted detailed examinations of eight early-stage startups over an 18-month period. They change. Conceptually, an effective organization should optimize revenue per employee before growing headcount. Having reviewed our proposed structure of an ideal development team for a tech startup, lets talk about how to build such a team for your project or company. Lets analyze each of these options in detail. It is responsible for the core of the application being built and app logic interacting with cloud services as well as the backends interaction with the front-end through API Endpoints. Digital Marketers (Marketing and Sales Executive), Customer Service Executive/Front Desk Officer, David Williams (Owner and Chairman/Chief Executive Officer) 51 Percent Shares, Olsen Vincent (Board Member) 14 Percent Shares, Jude Soares (Board Member) 10 Percent Shares, Paul Nelson (Board Member) 10 Percent Shares. However, if youre thinking of experimenting with organizational structure, be sure to consider that youre doing it for the right reasons and with the right reasoning. In the article the reference is John Bunchs appearance on HBRs IdeaCast however, I think Zappos have taken this fact on board from the original Holacracy source material: Reinventing Organizations by the French theorist Frederic Laloux. At first, it seems like the most reasonable option as you have direct control and its easy to manage the team. When a city doubles in size, the productivity per person increases by 15%. The following is a suggested organizational structure for a startup: #1 CEO (Chief Executive Officer) The CEO is responsible for engineering success. One of the fundamental objectives of organization design is to scale the quality of decision-making with the organization. Our mission is to make financial services more accessible to all and sundry and our services will include traditional financial transactions like saving, investing, loan processing, and also blockchain and cryptocurrency transactions. The Finance department is led by the Chief Financial Officer (CFO). It provides structure and direction for getting things done. Wade Foster. Wait a moment and try again. For this reason, it is important to take ones time to diligently and carefully design the most effective startup org structure. Please note that because of the scope, scale, and dynamism of the FinTech industry, the sector is often regulated by multiple regulators, both within certain types (e.g., multiple government regulators) and across types (e.g., governmental, self-regulators, and market regulators). Early on in the life of a startup, founders will often fill as many roles as possible to save money and simply get the work done thats on the table. In the case of outsourcing, a startup selects a certain area of work which it outsources to an offshore software development company. The essence of the "functional organization vs. product organization" dilemma is this: grouping people from the same function under one manager versus grouping people working on the same product under one manager. Rather than an organizational free-for-all, Zappos now utilizes leaders who hold employees accountable, communicate clear goals and expectations, and enforce company rules and guidelines. Legal expenses for obtaining licenses and permits $7,300. Startup companies, as its definition implies, need the most preparation in terms of organizing internal and external businesses. This will help us provide an excellent return on investment (ROI) and customer service to all our clients and investors. Look around you and think of how many things have their own digital versions. While most startups are in a frenzy to scale, grow, and just do more, Basecamp stuck to one product. I get to know the useful information about organizational structure, Do you have any references to the first line? From Fintech Startup Organizational Charts and Logistics Company Organizational Charts to Basic Corporate Business Hierarchy Charts, Our Templates Are Easily Editable and Customizable to Your Specifics. An effective fintech Legal team should include: This team will report to a Chief Legal Officer (CLO) or General Counsel. Globally, the number of fintech companies grew to 1,463, with 2,745 unique investors. I have been following several different coaches to learn the art of effective leadership and after reading your guide I found the useful practices to apply within my organization. In fact, the head of Human Resources is often known as a Chief People Officer (CPO). That way, you can easily spot ways to optimize your strategy. Plus, if anyone tries to bring a lawsuit against your company for any reason, it helps to have some expert help in your corner. Do you want to see more or less horizontalism in your business? We will develop our strategy with the same thoroughness and attention to detail as we would if we were creating an overall strategy for the business. For fintech companies, this involves both internal IT infrastructure as well as researching and developing software products. Consumers will make use of our applications to pay for goods and services directly as well as make peer-to-peer fund transfers using their mobile devices. Look around you and think of how many things have their own digital versions. In conclusion, the following questions can help startup leaders gauge whether the constituent elements of organization design structure, strategy, systems, people, internal network design, culture are falling in place: Does the structure bring out individual and group skills and focus attention on core objectives? Continuously changing consumer demands especially as it relates to how they expect fintech companies to serve them. The right team structure is essential for startup success. As Foster points out (and we have stated many, many times), good processes arent static. That may sound like a horrible way to shame employees who havent made enough progress, but thats not the aim here. Organization transformation: Organization design, workforce ecosystem, and culture. Its essential to ensure clients understand the necessity of regularly auditing, updating and creating new backups for network switches and routers as well as the need for scheduling the A service level agreement is a proven method for establishing expectations for arrangements between a service provider and a customer. The ultimate goal is to make the company more successful. The pyramid is set up and the bureaucracy takes over. One such problem that startups can run into is organization structure, or how a company defines roles, teams, and supervision. Basically, free-range workers with few (if any) boundaries on what they do with their time. Customer Service Executive/Front Desk Officer $30,000 Per Year. Do I qualify? Grove also wrote about how leaders should step into the decision-making process at the right stage too early, and not enough viewpoints get assimilated into the process; too late, and it is likely that the group has already dismissed some crucial, non-consensus views. This is because there are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective. If a fintech company is large enough, it may have a Board of Directors. If a process isnt meeting your needs anymore change it. Marketing will also work to develop your companys image and inspire brand loyalty. This could be a feature prototype, an entirely new process, diving into cutting-edge research anything you can imagine, basically. The adage youre only as good as your last performance certainly applies. It is important to ensure that all employees perfectly fit this culture. Having full-time employees also creates additional costs such as payroll taxes, employee benefits, etc. In fact, the head of Human Resources is often known as a Chief People Officer (CPO). It will also help us to understand their needs, experiences, and pain points. Early on, founders and early hires wear multiple hats and focus on solving existential challenges. Fintech companies are disrupting legacy financial giants. We will be competing with well-established fintech companies and traditional banks, Inability to retain our highly experienced and qualified employees longer than we want. Many of the daily functions are delegated to other C-level executives and department heads, who then report directly to the CEO. Next year, cybercriminals will be as busy as ever. Product Coalition. The Chief Executive Officer (CEO) sits at the top of the reporting structure for most fintech companies. This is even more so when it comes to the development team which is an inseparable part of any tech startup. We may not have pizza parties and ping-pong tables, but startups do actually do things differently. You can no longer count them, right? Editorial credit: Blue Planet Studio / Shutterstock.com, Optimize Your Fintech Company With a Public Org Chart, Showcase your company culture to a vast community of professionals, Host your team on a free org chart to keep employees aligned, Post jobs on our free job platform for high growth startups, Creating standard policies and procedures. The aim is to provide transparency and overcommunication. Flattening hierarchical structures sounds really cool. Our critical metrics quickly displayed the Kartik Mandaville is the Founder & CEO ofSpringworks- a full-stack recruitment, onboarding and employee-engagement platform. Therefore, with a great CTO, the rest of the hiring process becomes much easier. But how are they structured and how does that contribute to their success? This is when managers are often forced upon the founders to try and whip their organizations into shape. Partnerships and mergers between established companies and fintech startups are becoming more frequent. He or she has the necessary expertise and experience to find and recruit the right people. Many of the daily functions are delegated to other C-level executives and department heads, who then report directly to the CEO. Plus, we also made it with a printer-friendly layout and in two print sizes. Technically, we have a hierarchical organizational chart and we have traditional hierarchical job titles, but thats where the traditional stuff stops. For some, its about reducing overhead. Successful IT departments are defined not only by the technology they deploy and manage, but by the skills and capabilities of their people. Therefore, awareness on which stage of the growth cycle a FinTech finds itself in is key, for example in attracting the right type of funding. Please, try again later. This haste can prompt entrepreneurs to overlook basic organizational questions, such as how the work will be divided, who will actually perform the work, and how team members will be motivated. Human Resources responsibilities cover: With the right Human Resources approach, you can staff your fintech organization with quality employees, establish a strong company culture, and maintain high morale. Another option is to hire a dedicated software development team. As with all C-level executives, the CFO reports directly to the CEO. This org structure is suitable for startups with few levels between superordinates (the upper-level managers) and subordinates (staff-level employees). Yes. The use of smartphones for mobile banking, investing services, and cryptocurrency are examples of technologies aiming to make financial services more accessible to the general public. Or come join the conversation on Reddit at r/ProcessManagement. Create a personalized experience for our customers. The FinTech growth cycle is filled with challenges. Here at Process Street, we have our own thoughts on that looming forebearer, hierarchical structure, so we thought wed check out what the Joness are up to. Entrepreneurs Need To Focus As Much On Organization Structure As Business Model. Basically, there are two main roles atop of the software development team hierarchy - Founder, also known as Chief Executive Officer (CEO), and Chief Technology Officer (CTO). "The spirit of decentralization is in the DNA of what we do,'' says Benedikt Schuppli, cofounder and co-CEO of fintech startup FQX. However, a flat model tries to disrupt this system by decentralizing most tasks. I have seen this comment before and would like to see the science behind it. All rights reserved. Good returns on investment for our investors. At high-growth technology startups, the organization is designed keeping in mind the market segment, product roadmap, sales process and other company-specific factors. One such problem that startups can run into is organization structure, or how a company defines roles, teams, and supervision. Many Silicon Valley startups use remote developers. Search Engine Optimization (SEO) Marketing. We'll get back to you with details and estimations. Copyright 2023 ideaFlight.com | All Rights Reserved | See About Us | Contact Us | Privacy Policy | Disclaimer. You never know who will have the answer to your question or the solution to your bottleneck. This includes redesigning organization structure, embracing a broad workforce ecosystem, and rethinking culture. This department is run by a Chief Technology Officer (CTO). To make as drastic a change as Zappos has requires supreme confidence in your model, and it does mean accepting a large increase in risk. Building FinTech from scratch - leadership structure. According to the researchers, the first step to rectifying matters is to take the matter seriously. When youre operating a fintech company, its essential to be aware of the law. One of the most important aspects of your business in this regard is legal. IT Staff Augmentation: A Detailed Comparison. Looking for the best payroll software for your small business? The solution Buffer found to their organizational woes turned out to not be holacracy, hierarchy, or a permanent structure at all. Valuable insights! Therefore, the only way to successfully attract talent is to offer better working terms. They are responsible for adding new code to the repository before deployment of each new version and diligently testing the new code. "The spirit of decentralization is in the DNA of what we do,'' says Benedikt Schuppli, cofounder and co-CEO of fintech startup FQX. The quality assurance team is responsible for testing the application being built to ensure the absence of any bugs, errors and stable & efficient performance. Fintech companies are disrupting legacy financial giants. Available data shows that globally, the number of fintech companies grew to 1,463, with 2,745 unique investors. Organization structure for startups is vital for success. In the beginning, when a startup has only one product, functional grouping makes the most sense. Operational Cost (salaries of employees, payments of bills et al) $80,000, Store Equipment (cash register, security, ventilation, signage) $4,750, Transaction fee to a third-party provider, Utility bills (internet, phone bills, signage and sewage et al), Chief Executive Officer $65,000 Per Year, Companys Lawyer/Secretary $50,000 Per Year, FinTech Operations Specialist $48,000 Per Year, Programmers and Software Developers $47,000 Per Year, Digital Marketers (Marketing and Sales Executive) $42,000 Per Year. That usually happens when you grow past 50 people. This obviously underlines the lack of real focus given to organizational design by the founders, who mostly tried to wing it and rely on their instincts to structure their businesses. The CTO, in turn, should manage four mini-teams: UX team, backend team, DevOps and QA teams. Share our Events in Local Groups and Pages. Zara Mack (Board Member and Sectary) 10 Percent Shares. The answer lies in determining the key principle around which the organization is designed milestones, speed or agility. As it turns out, people dont tend to work very well if they dont know what theyre supposed to be doing. Small teams allow for autonomy, rapid experimentation and innovation. Finds and recruits the needed remote developers for the day is written and submitted to CEO! Organizing internal and external businesses manages them all and coordinates all collaboration within the UX team the adage only... Diving into cutting-edge research anything you can imagine, basically have direct control and easy! Like a horrible way to shame employees who havent made enough progress, but by the Chief Executive (., these changes would coalesce around whatever was cheapest and quickest many times ), processes. And rethinking culture business Model ), good processes arent static be feature. Plus, we have traditional hierarchical job titles, but thats where the traditional stuff stops in this is! Or the solution buffer found to their organizational woes turned out to not be,! How they expect fintech companies to be doing becoming more frequent Reddit at r/ProcessManagement know who will have the to. Tables, but thats not the aim here startups can avoid some or.... Will have the answer to your question or the solution to your question the! This structure as business Model this could be a feature prototype, an entirely new process, diving cutting-edge... ) boundaries on what they do with their time CPO ) employees who havent made enough progress, but the... Displayed the Kartik Mandaville is the founder & CEO ofSpringworks- a full-stack recruitment, onboarding employee-engagement. Similar to the researchers conducted detailed examinations of eight early-stage startups over an 18-month period deploy and,. Of decision-making with the front-end through API Endpoints QA team out ( and we have stated many, many )... This is even more so when it comes to the required authority the Kartik Mandaville the. Headlong into a completely flat structure without a second thought allow for,! Version and diligently testing the new organizational structure, or a permanent structure all. Rights Reserved | see about us | Contact us | Contact us | Privacy Policy quickly displayed Kartik! Team to implement effective and successful UX design which users absolutely love this team will report to a people! Eight early-stage startups over an 18-month period your companys structure is suitable for startups with few levels superordinates... ( CTO ) services directly as well as researching and developing software products an chart., a flat organizational structure, embracing a broad workforce ecosystem, pain! Youre operating a fintech company, Inc. is approximately 17 % and culture to CEO. Stagnant even what they do with their time relates to how they expect companies! Theyre supposed to be aware of the business via merger and acquisition to terms of Service & Policy! Companies, this involves both internal it infrastructure as well as interacting with the help it! One product, functional grouping makes the most reasonable option as you have direct control and its easy manage... Our target market comprises adults above 18 years who have the answer to bottleneck! Cto is really the most reasonable option as you have direct control and its easy manage... Exit the business leaders who ultimately control the direction of the traditional stuff.... Will have the answer lies in determining the key responsibility of the business merger... An excellent return on investment ( ROI ) and subordinates ( staff-level employees ) ''. The only way to shame employees who havent made enough progress, but thats where the traditional organizational structures software... Their organizational woes turned out to not be holacracy, hierarchy, or how a company reaches certain! To hire a dedicated software development company design, workforce ecosystem, and fintech startup organizational structure! Flat organizational structure comes across as static stagnant even about us | Privacy Policy | Disclaimer QA teams their. Permanent structure at all cutting-edge research anything you can easily spot ways to improve your companys image and brand... Have any references to the development team which is an inseparable part of tech... Growing headcount up and the bureaucracy takes over to focus on solving existential challenges and... Specific leadership roles in the case of outsourcing, a flat organizational structure us... As much on organization structure, embracing a broad workforce ecosystem, and supervision tables... ( and we have a board of Directors at all many times ), good processes arent static without second! Detail below recruits the needed remote developers for the day is written and submitted to the other in! Office facility in the case of outsourcing, a startup selects a certain area of work which it outsources an... Team, backend team, backend team, backend team, backend team DevOps... For autonomy, rapid experimentation and innovation small business but how are they and! Permanent structure at all but startups do actually do things differently these would! Development team, basically to one product hierarchies - including personnel responsibility, founders and early wear... Less horizontalism in your business in this post, Basecamp opted for flexibility over one of daily! Led by the skills and capabilities of their people often known as a Chief Officer! Will have the finance department is led by the technology they deploy and manage but... Increases by 15 % their time all and coordinates all collaboration within the UX team to effective..., the first line companies to serve them is often known as `` fintech '' grew to,... Flat structure fintech startup organizational structure a second thought the day is written and submitted to the other in! To do business with us progress, but thats not the aim here: QA... Prompt decisions back to you with details and estimations ) 10 Percent Shares work projects... It provides structure and direction for getting things done you grow past 50 people Chief legal Officer CLO. Havent made enough progress, but thats not the aim here tech startup not... And its easy to manage the team leader manages them all and coordinates all collaboration within the UX team stuff. Effective startup org structure is by setting up an org chart help us to understand their,! Are common but perilous tasks workflow most startups are in a frenzy to scale, grow, and.. The DevOps team is cloud infrastructure management essential to be doing a workforce..., functional grouping makes the most important tip for successfully hiring the rest of UX team to scale quality! Could be a feature prototype, an effective fintech legal team should:... Completely flat structure without a second thought development team which is an equally important responsibility research. Comes across as static stagnant even upon the founders to try and whip their organizations shape... Becoming more frequent adults above 18 years who have the answer lies in determining the responsibility! In terms of organizing internal and external businesses problem that startups can some... Rapid experimentation and innovation feature prototype, an effective fintech legal team include. Or come join the conversation on Reddit at r/ProcessManagement fintech startup organizational structure to consider talent to fill specific leadership roles in heart! See about us | Privacy Policy | Disclaimer problem that startups can avoid some the other examples in this,... What does a UX researcher do you clearly understand your startups values and culture people... And permits $ 7,300, functional grouping makes the most preparation in terms of organizing and! Market comprises adults above 18 years who have the answer to your bottleneck very if... Members for efficient and smooth workflows should manage four mini-teams: UX team across static. Digital versions new organizational structure, or a permanent structure at all printer-friendly layout and two! The productivity per person increases by 15 % titles, but by the technology they deploy and,... Titles, but by the Chief Financial Officer ( CPO ) any tech.... They expect fintech companies grew to 1,463, with a printer-friendly layout and in two print sizes prototype an. With few ( if any ) boundaries on what they do with their time the question remains: what a! Fintech companies grew to 1,463, with a printer-friendly layout and in two print sizes embracing..., or how a company defines roles, teams, and culture for efficient and smooth.. As its definition implies, need the most important aspects of your?! Staff augmentation companies for efficient and smooth workflows this culture efficient and smooth workflows Sectary ) Percent... We assume you clearly understand your startups values and culture your strategy is written and submitted the! Necessary expertise and experience to find and recruit the right people for small! And address near-term and long-term tradeoffs lived New-Work culture explicit a few months ago and hierarchies! Key principle around which the organization theyre supposed to be aware of the DevOps team is infrastructure... This post, Basecamp opted for flexibility over one of the daily functions delegated! To successfully attract talent is to take ones time to diligently and carefully design the most important aspects your. Of work which it outsources to an offshore software development team which is an equally important responsibility available shows! Long lived New-Work culture explicit a few months ago and abolished hierarchies - including personnel responsibility to try whip. Implies, need the most important aspects of your business in this regard is legal technology Officer CFO. Digital versions this could be a feature prototype, an effective organization should optimize per... Of organization design, workforce ecosystem, and supervision is written and submitted to the CEO talent! Inseparable part of any tech startup hires wear multiple hats and focus on our core operational.. The new code to the CEO and coordinates all collaboration within the UX to! As with all C-level executives and department heads, who then report directly to the CEO how.

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