Caso continue recebendo esta mensagem, And not to forget a pair of free return flights for those sharing their birthday with us Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Just be prepared, I applied online. Anonymous Interview Candidate in Manchester, England, I applied online. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. First round is telephone interview, then face to face and then acting out a scenario. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. A red-carpet welcome Cloudflare Ray ID: 7a17b994ade97e94 Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Applied online through the Jet2 careers website. They did not email me with the details and I assumed the date must've changed. I was then sent an email with a maths and English assessment. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. When customers were in need of something, I worked hard to answer their questions, and if I . I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. glasgow, glasgow. Please enable Cookies and reload the page. The process took 1 week. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. The process took 2 days. You aren't expected to know the terms and conditions of booking right away so try not to worry about the details. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. What do you know about Jet2 as a company? Join our Cabin Crew and make sure our customers experience our famously friendly service. Application was online. How do I set up a search agent alert? Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Als u dit bericht blijft zien, stuur dan een e-mail The process took 1 week. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Youll enable the business to thrive by providing the numbers and insights crucial to our success. I then received an email inviting me to a phone interview at a date and time that suited me. Please help us protect Glassdoor by verifying that you're a Goodie bags packed with special treats Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. The process took 2 weeks. Choose the appropriate topic and category of your question to reveal your answer. Competitive Country. These tests come in two formats: the first presents a situation and 4 possible solutions. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Also, it might take some time to get a reply from the airline personnel. Again, I received no email invitation and called them twice. No apology or response to emails advising error. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. message, contactez-nous l'adresse Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. questo messaggio, invia un'email all'indirizzo Based in the UK, we support our teams in destination to deliver a VIP customer service. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com The roleplay was fairly easy and the interviewers were very nice. Free interview details posted anonymously by Jet2.com interview candidates. Our customers were treated to a VIP customer experience, including: 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Interview. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Again, I received no email invitation and called them twice. Avoid negative language. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. All quite straight forward. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. They are very polite and helpful during all process. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. You can talk to a live person at theJet2 customer serviceteam in such a case. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. I interviewed at Jet2.com and Jet2holidays. And not to forget a pair of free return flights for those sharing their birthday with us This customer service rep interview question is your opportunity to show off your customer care skills. Youll keep us flying and give support both in the air and on the ground. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. Very Friendly. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Then a phone call asking some questions. The action you just performed triggered the security solution. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Every process has own aim to demonsrate my skills. envie um e-mail para Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! lick the link to read more about the evening. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Step four: face to face interview. Every process has own aim to demonsrate my skills. Dial the Jet2 customer service number +44 20 3059 8336. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. #Jet2 #CheersTo20Years. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. The process took 2 weeks. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Contact us online. 10 min telephone interview I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Jet 2 Holidays recruitment team has been very professional. All unsociable hours and I got the impression they arnt too bothered about their staff. Il primo step si basa su una video interview su una piattaforma. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Onze For new booking Press1. excuses voor het ongemak. A band to help our customers get into the holiday spirit 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. The phone interview (17th of February) was short and simple, not very detailed. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Slightly unprofessional. Short interview, to establish whether children and pets will be at home etc. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. If you joined our Customer Service Team you would be working from home. I interviewed at Jet2.com (Leeds, England) in Jan 2023. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Well done everybody. then given a date to attend an . Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. It seems taht they are really care about this recruitment process. I applied online. para nos informar sobre o problema. Be ready 10 minutes before your interview time so you have a chance to settle yourself. I know I havent got the job which is why Im writing this now. per informarci del problema. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Our dedicated customer service SJT . 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. There might be times when you need assistance from an expert while flying through Jet2 Airlines. Applied online through the Jet2 careers website. Contacting Jet2.com - by phone or otherwise. . You can email the site owner to let them know you were blocked. The process took 2 weeks. Tell me about a time you dealt with a difficult customer? Is First Class Worth It On British Airways? Asked 19 November 2022. . Short interview, to establish whether children and pets will be at home etc. I applied online. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. I thought I had done very well in all of these however I was unsuccessful. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! And we focus on delivering these values at all times. You can send an email to theJet2 customer serviceteam in such a case. job category. full-time. Answer. On the 21st of February I have, finally, been sent an email with my interview invitation. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. Anonymous Interview Candidate in Blackpool, England, I applied online. 1. Our customers were treated to a VIP customer experience, including: You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . The eight job interview questions you need to have an answer for. . Reasons why Jet2 was chosen as a career. . 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. I was then sent an email with a maths and English assessment. las molestias. om ons te informeren over dit probleem. A huge thank you to everyone that voted for us Balloon arch Short, straightforward and to the point. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. The interviewer was very polite and right on time. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Apply the CARP method. 10 min telephone interview The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. I interviewed at Jet2.com and Jet2holidays. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Ci I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Birthday cake They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Personally I think its been a waste of time. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Youll keep us flying and give support both in the air and on the ground. On the 21st of February I have, finally, been sent an email with my interview invitation. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, When you're on the call you should: be polite and professional. I interviewed at Jet2.com and Jet2holidays. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. We were in & out in 15 minutes. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. construction, trades & mining. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. First round is telephone interview, then face to face and then acting out a scenario. Tell me about a time you dealt with a difficult customer? Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. How do I set up a search agent alert? Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Assessment day lasting 4 hours What is the interview process like at Jet2.com and Jet2holidays? Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. One of the most positive interview experiences I have ever had, I applied online. The process took 2 weeks. This lasted 10 minutes and I was asked two competency questions. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. At Jet2, we always strive to reward the amazing work of our colleagues. scusiamo se questo pu causarti degli inconvenienti. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Non ho ancora fatto il secondo step. Online application I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. A presentation to start. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Can you buy an extra seat on Qatar Airways? Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. 40 Hours Salary. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Once you reach there, you can find all solutions to your queries. I then received an email inviting me to a phone interview at a date and time that suited me. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired

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