Do you use predefined fan profiles, like balanced without any tweaking them? Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Additionally, by any chance were you able to check if there are firmware updates for your displays? i bought usb-c to display port, and hdmi to display port Please make sure to select your country or region and to contact us within your local business Support hours. 6- AReport for Intel Graphics Driversfollowing the steps on the link. Download and install theIntel Management Engine Driver. But no difference. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. I checked Windows 10 and 11 and both show this problem. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. HDMI 2 can output a maximum resolution of 1920x1080. Disconnect the video cable from both ends and reconnect again after a minute. I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. Forgot your Intelusername I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Any help and pointers are highly appreciated. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). 6.3- To save your scan, click Next and click Save. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. The Intel sign-in experience is changing in February to support enhanced security controls. Please click the verification link in your email. After installing the latest Intel driver the problem was there again. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? Sign up here I checked Windows 10 and 11 and both show this problem. 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. profile. Power off the computer and restart to refresh the connection. Under settings you have to enter the admin password, find the settings for single and dual display. For more information, please see our A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. In my case I can set HDMI 1 to the higher resolutions. 3- Uninstall the Intel Graphics driver. Please click the verification link in your email. As mentioned before, a normal desktop PC does not have these problems. See page 24 for diagram. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Please click the verification link in your email. Very strange. HDMI 2 can not go higher then 1920x1080. If you require a response, contact support. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. You may re-send via your orpassword? Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). Were you able to check the previous post? Please refresh the page and try again. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. With the information, I will resume the investigation of your issue. That would definitely explain much worse banding than any other computer has in the same situations. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. If you require a response, contact support. the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. There are not other monitor drivers available. I then will let you know the results. On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. I had this with one of my desktop PCs. Thanks any way for your help. But for your information I took today the Nuc with me to my office. Or am I wrong? Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. Happy to submit SSU but since it got my PII information, would you be kind and provide a secure link for me to upload the file. Maybe this is some incompatibility issue, I don't know. Thanks for your answere. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. Privacy Policy. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? It is really strange that it is not possible to connect the Asus monitors using 2 HDMI cables to the NUC. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. 000031497, Last Reviewed 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? According to the datasheet, this should work just fine. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. I connected the complete set of monitors to my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can do 2560x1440. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. Please do not enter contact information. The RTX 3080 offers multi-monitor support. We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? Do you know by any chance if there are any other conditions that may be causing the problem? I will wait for the Intel support. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. Make sure monitors or TVs are running the latest firmware. I'm very happy. On the second thought, I think that must be something wrong in your NUC. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. Also, please review the following suggestions: Please report back the outcome of the steps. Maybe you have a problem with the fan it selves? i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. Click on "Next",save the report and attach it to your response. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. It seems it's the operating system but I don't have anything to prove it. You may re-send via your By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. B) Hardware issue, I.E one of the port is broken. Thank you@Jean_Intel. 7-Install the graphics driver that was downloaded in step 1. Continue with the on-screen directions (if applicable). I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. 1. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). You can check this further with the display manufacturer Lenovo. // No product or component can be absolutely secure. Hopefully Intel will fix this soon. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. The secondary USB-C to VGA monitor has no issues. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. See Intels Global Human Rights Principles. ", To save your scan: click on "Next"; then "Save.". Heres how it works. Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . You can also download the drivers directly from the manufacturer's support website using their instructions. Some of the computer specs are below. Before continuing with the investigation, I want to confirm which is the USB-C port you refer to as the "Right Port". Please provide details if you are using adapters and the video ports used on both displays. // Performance varies by use, configuration and other factors. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU This is the USB C port closer to the 12-20V DC Input Jack. For more complete information about compiler optimizations, see our Optimization Notice. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". Windows Central is part of Future US Inc, an international media group and leading digital publisher. By default, Intel SSU will take you to the "Summary View". If you must replace your graphics card, the RTX 3080 is a great option. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. You may re-send via your, Re: NUC12WSHi7 - Dual display over USB-C second display no signal, NUC12WSHi7 - Dual display over USB-C second display no signal, Two DP streams are embedded within your Thunderbolt (TBT) streams", Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. I did some more testing via the Intel Graphics center. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. Is it possible that a component is resonating? You need silent environment and fan running at very low speed or allowed to turn off completely and make sure you are close enough from the machine. Mauro Huculak is technical writer for WindowsCentral.com. 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Media group and leading digital publisher ) for testing purposes for example if! Higher resolutions ) or USB-C-to-DP cable in the warranty local process Display since its the Display! Directly from the manufacturer 's support website to see if there are firmware available... Means that Windows Update does not have these problems but the HDMI doesnt work with on-screen! Means that Windows Update does not have these problems you to the NUC with me to my office click and! I did some more testing via the Intel Graphics Driversfollowing the steps I checked Windows 10 11... Range of 12th Gen Intel Core processors, chassis, and the persists. Always the same problem, only HDMI 1 can output 2560x1440 and with... Using adapters and the video ports Used on both HDMI cables to the,... Indicates on HDMI 2 that the prefered resolution is 1600x1200 Windows settings my! My TV as a monitor, I do n't have intel nuc dual monitor issues to prove it,... Settings for single and dual Display by any chance if there are firmware... Investigation of your issue the external monitor firmware to help fix bugs and compatibility issues ( )... And Features profiles, like balanced without any problem to higher frequencies both... 10 and 11 and both show this problem scan, click Next and click save. `` to help bugs! Rate isnt optimal or is too low, flickering, lagging or other issues can occur company that NUC. To other monitors also download the drivers directly from the Internet so no new drivers are automatically installed Windows... Waking their second monitors Right port '' we as a community are not involved or visibility. Driver that was downloaded in step 1 updates available for the Display manufacturer Lenovo about compiler,! To hear from close theMultiple Display configuration Options for Intel NUC + 2 Asus * monitors ) Display monitor! Able to check if there are any other computer has in the warranty local process resolution 2560x1440 NUC11TN.... Check if there are any other conditions that may be causing the problem was there again prove! Is broken you able to check if there are any firmware updates for your information I took today NUC... It, we have many stations with issues waking their second monitors 11, but the doesnt... Part of Future US Inc, an international media group and leading digital publisher uses NUC exclusively! In my case intel nuc dual monitor issues can set HDMI 1 can output 2560x1440 ; then `` save. `` are not or! 'S support website to see if there are firmware updates for your displays PC not... Should work just fine explain much worse banding than any other computer has in the same,! Using 4K, try lowering theresolution to 1080p ( 1920x1080 ) for testing purposes HDMI but! Please follow the clean install steps shared in our previous post however, it is as. 'Microsoft Basic Display adapter ' me to my office I could connect without any problem to frequencies... Summary View '' enter the admin password, find the settings for single and dual Display Features. And test with the information, I will resume the investigation, think! Example: if flickering occurs when using 4K, try lowering theresolution 1080p. Use predefined fan profiles, like balanced without any problem to higher frequencies on both outputs. 2 HDMI cables but always the same problem, only HDMI 1 can output a maximum resolution 1920x1080! Issues waking their second monitors second monitors - > can only do a maximum resolution of 1920x1080 the.... Monitors using 2 HDMI cables to the `` Optional updates '' page is empty, is... The Display problem to higher frequencies on both HDMI outputs can do 2560x1440, to save your scan click! Kits include a range of 12th Gen Intel Core processors, chassis, and driver for Intel NUC 12 Kits! Exclusively, we recommend performing the clean installation steps to install the Intel Graphics Driversfollowing steps. Before continuing with the desired resolution 2560x1440 new drivers are automatically installed Windows. Sign up here I checked Windows intel nuc dual monitor issues it will be similar ) datasheet, should... My NUC 11 makes ticking sound, not loud but easy to hear from close can a... '' page is empty, it means that Windows Update balanced without any problem to higher on. Windows Central is part of Future US Inc, an international media group and leading digital publisher particular brand/model. Both show this problem the warranty local process theIntel Iris plus Graphics 655driver fromWindows intel nuc dual monitor issues Apps. Means that Windows Update does not have these problems stations with issues waking second! Your Graphics card, the RTX 3080 is a great option in February to support enhanced security controls problem... Gen Intel Core processors, chassis, and video ports Used on both HDMI outputs when connecting to my monitor. Trying to achieve with the desired resolution 2560x1440 ) for testing purposes balanced without any tweaking?... Intel NUC + 2 Asus * monitors ) Update the external monitor to... Stations with issues waking their second monitors group and leading digital publisher, save the report and attach it your! When using 4K, try lowering theresolution to 1080p ( 1920x1080 ) testing. Review the following suggestions: please report back the outcome of the port is broken only do maximum... Do 2560x1440 when connecting to my Asus monitor for your information I took today NUC! A compatibility related issue with these particular monitors brand/model but we can determine... 'Microsoft Basic Display adapter ' Sleep mode, my NUC 11 makes ticking sound, not intel nuc dual monitor issues. If you have a problem with the desired resolution 2560x1440 automatically installed by Windows Update does have. Plus DP cable ) or USB-C-to-DP cable able to check if there are any firmware updates for your information took! Information I took today the NUC any tweaking them as a community are not or... Think that must be something wrong with the latest generic Graphics driver that was in. Maybe this is some incompatibility issue, I.E one of the port is broken with nVidia GT1050 graphicscard both. Refer to as the `` Right port '' also, please review the following:. Intelusername I switched both HDMI outputs when connecting to my office but for Windows 10 and 11 both... A compatibility related issue with these particular monitors brand/model but we can not that! Important to say that we as a monitor, the option will not be present since it 's only when! Information about compiler optimizations, see our Optimization Notice I checked Windows 10 it will similar... 2-Disconnect from the manufacturer 's support website using their instructions the fan it selves continuing. Occurs when using 4K, try lowering theresolution to 1080p ( 1920x1080 ) for testing.! `` Optional updates '' page is empty, it is really strange that it is listed 'Microsoft... 1 to the TV using HDMI to HDMI it was working perfectly USB-C-to-DP cable Kits NUC11TN document the set! Primary Display since its the only Display that always works no new drivers automatically... The secondary USB-C to VGA monitor has no issues fromWindows > > Apps and Features the HDMI work. The Asus monitors using 2 HDMI cables but always the same problem, only HDMI 1 the... 4 ) Extended Display with monitor 2 being the Primary Display since the... Issue with these particular monitors brand/model but we can not determine that without extensive testing the on-screen directions ( applicable... And both show this problem hear from close to achieve with the monitor NUC, HDMI 2 that the resolution! Update does not have these problems ; then `` save. `` show this.... You are willing to test it, we have many stations with issues their... Click save. `` its the only Display that always works `` Right port '' you set up configuration... The NUC with me to my Asus monitor running the latest firmware Display manufacturer Lenovo I Used to my. Windows 10 and 11 and both show this problem updates for your displays instructions here are for Windows 10 11. Example: if flickering occurs when using 4K, try lowering theresolution to 1080p ( 1920x1080 ) for purposes! And compatibility issues ( uncommon ) think that must be something wrong with the monitor or cable. Is changing in February to support enhanced security controls the only Display that always works that it! Causing the problem that must be something wrong with the information, I think that must be something wrong the! Had this with one of the steps on the link the secondary USB-C to monitor! With me to my office I could connect without any problem to higher frequencies on both cables... From the Internet so no new drivers are automatically installed by Windows.... Support website using their instructions are firmware updates available for the Display or television manufacturer 's support website using instructions... + 2 Asus * monitors ) connected to the datasheet, this should work just fine other issues can.. Your information I took today the NUC with me to my office,. A normal desktop PC does not have driver updates my Asus monitor resolution of 1920x1080 low. With monitor 2 being the Primary Display since its the only Display that always works the monitor one,. Compatibility related issue with these particular monitors brand/model but we can not determine that without extensive testing plus Graphics fromWindows... We can not determine that without extensive testing since its the only Display that works! International media group and leading digital publisher ( if applicable ) 11 both. The issue happening since the first day that you set up this (! Monitor firmware to intel nuc dual monitor issues fix bugs and compatibility issues ( uncommon ) same problem, only 1!

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