When the bank confirms it will process correctly, attempt the transaction again. refunding a refund. This company clearly states that they will not charge you at all and there are no hidden fees but when you put your cc info in to verify your age they will charge you $3.00 and call it a hold on your account and then blame your cc company for the hold. Signed up for a trial on a site with epoch.com as the biller and was automatically charged for a DIFFERENT trial AND a full membership. If you have one account: Select the ellipsis next to Errors to expand the description. Do not share your details with them unless you want to have an awkward conversation with you bank. Watch out for the little checkbox that is auto-checked when you sign up. However after I enter my email address, it is saying that the payment is declined. After I suggested checking their protocols for a breach, the response in less than 5 seconds was that there was no breach from their side. Managing finances can be hard. Dial 1-800-893-8871 to get in touch with the Epoch Payment customer service team. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The bank has flagged the transaction as fraudulent. Epoch.com is the merchant that will appear on your statement. Gain trust and grow your business with customer reviews. Flexible, for the most unique and sophisticated demands. This is not on the credit issuer end, in my case Paypal, this is on Epoch's end. If your password has ceased working, please use the purchase finder to refresh it. I am not sure who i spoke with but this person was able to locate the fact the person who used my card did not have the same name nor email address. Is there a way to lookup what websites epoch does payment processing for? Please check your email for a confirmation of the canceled membership. Try the following: If you see this message, it might be because: You might not have enough funds in your account to make the payment. Take action on any errors or requests in the payments center. I tried to join a site through Epoch and was denied multiple times with error messages, so I finally contacted the site and they contacted Epoch. If so, your best shot at getting your money back is to sue the company. I explained and the initial response was "we didn't get a cancellation until X (today's date)". 1 month later epoch took money from me. You will receive an email confirming the update. Why was my credit card / debit card declined? I bought something for $4.99 on 4/09/17. We will email your when your answer is on the site. Epoch's services include free cascading software, affiliate management, customized regional pricing, and automated language and currency presentment. You can think of the company as being similar to PayPal. Feb. 3. https://epoch.com/billing_support/contact, Yes. A spokesperson for Pence declined to provide content or comment. Try it again. I am trying to make a payment through a 3rd party payment service. after a refund and the closing of the account the sum is taken back, the customer service does not help!!! Need to contact Epoch directly? i paid membership to some adults website 70 dollars, they charged everything i had in my card (77 dollars) Started trial for an adult website and even before trial period of 2 days ended, the website charged me for a whole month via epoch, contacted epoch customer support and they just said some rubbish regarding check terms and conditions and completely refused a refund, infact their website also says in relation to my transaction that 2 day trial followed by full membership but they charged full at the beginning itself. If you require a password to access a website for which you have purchased a membership, you may use our purchase finder to retrieve it. Here are just a few more subscriptions weve helped our users cancel: Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. 2 weeks later I have 1k of fraud on my credit card. I was going to cancel after the intro rate, but I like the paper so much that I kept it up! The payment method associated with your PayPal account was declined. Tip for consumers:Avoid at all costs. So, if a website or web service bills you for something, that bill might pass through Epoch before it charges your account. Epoch is a payment services provider. Avoid this company!!! Chat support is super rude and unhelpful. The transaction youre attempting is invalid e.g. I still have funds available. Have them use a different transaction method or have them call and request a credit limit adjustment. I had to cancel my card and have it reissued. I spoke with a friend that works for PayPal who I have known for over 20 years and he told me and I quote "paypal won't let a customer use any Amex product to pay for a site that has a significant amount of chargebacks as per the CC proccessor" Paypal has aggreements with the companies they work with about who pays for chargebacks in certain situations and epoch.com has a bad habit of not issuing any credit for these site no matter what the situation is and Visa/Mastercard backs them on this but Amex is customer centric and almost always leans toward the customer where there is any questionable situation. on 31/05/2015. Epoch doesn't host websites. Epoch is a billing company. All purchases made with a vendor that uses our payment services have fully disclosed billing terms at the top of the payment page with all details to ensure that every customer is fully informed of the amount they will be charged. Enter any two of the four fields to retrieve your purchase information and click " FIND MY ACCOUNT". About Security Careers Get Help. They are an Internet Payment Service Provider. Include your personal and account details. I looked at the T&C's for this purchase and you should have had a full 2 days access before being charged for full membership. If you're using a mobile device, try using the product's mobile app (if an app is available). When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. The card number is invalid, and your terminal is having trouble finding the relevant account. For context I told them there must be an error when I went to cancel because I know that I cancelled and that in no way was I blaming them for something that wasn't on their end. Again keep in mind I had already stated that it wasn't supposed to as it was a glitch via paypal. Contact your bank or card issuer. rm and the 'Argument list too long' error message. Click the appropriate Transaction ID to review the transaction details. Check your account balance or contact your bank. You can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Please avoid at all costs, written by i am unable to open site. Your payment was declined; please try again. We transitioned inpatient EPOCH to the outpatient setting DoNotPay allows you to manage and cancel all of your subscriptions and memberships, saving you time and money! Epoch Payment Solutions is an IPSP (Internet Payment Service Provider) that enables its users to make online transactions. How to cancel Epoch Payment membership manually Cancel Epoch Payment online Visit the Epoch Billing Support page. All i can say is that a name should be put in the chat so we know who we are speaking to so that if we have to put in a complaint or compliment we know which person it is in reference to. Also when you contact them they'll always say "We're just the biller." If you cannot use the form due to insufficient information, please contact us so we can locate your membership and cancel it. The choice is yours! how can i get refunded? They really need to be above board but know some guys are too embarrassed to make a fuss. Consumers complaining about Epoch written by We forward all fees to the card associations on your behalf. For card errors, these messages can be shown to your users. In this article you can find error messages from our payment processor and potential solutions for those errors: Cardholder name is too long- cardholder name must not exceed 175 characters, Credit card type is not accepted by this merchant account- we accept only these credit cart types, Insufficient Funds- you do not have enough money on your card, Expired Card - your card is already expired, Voice Authorization Required- we do not support voice authorization when paying for hosted accounts. Can I get a refund after I cancel my Epoch Payment subscription? How to change payment details of my order. I (seem) to have been able to cancel my membership. Visa), but the card number indicates a different card type (e.g. I thought it was strange so looked the name up. Please contact us if you would like the membership to be reactivated. Payment is being declined even though I have avail Payment is being declined even though I have available funds in my Paypal balance. RuthWren Are you saying you were charged before the 21st as stated on your receipt? I only got it because I hounded them on the status of my order. To review the details of a transaction: Log into your Merchant Interface. Our 24/7 customer service reps can help you with this. Sono Motors has killed off its Sion EV in a pivot to solar tech business. Posted on. on 27/05/2014. The issuing bank (Visa, Mastercard, etc.) Discover/Novus: (800) 347-1111. Luckily my CC company is onto thisand declines to pay them. WebEpoch.com - Accept Payments Online Worldwide simple powerful flexible Simple, with easy all-inclusive merchant integration. This is thief and a crime When I called the agent lied to me and said there was no charge on my account and then I received an email stating I was getting a refund for something I never even ordered. The payment has been declined by your bank. Our turnkey solution includes a state of the art payment gateway, the ability to offer one time and recurring billing, as well as safe and secure data storage. Finally, if you still have trouble with the Google Play balance declined error, make sure to contact your bank or card issuer. With DoNotPay, you can sue Epoch or any other company in small claims court and be sure you will win the case. Sep-06-2015 08:45 PM. If you dont want to waste your time writing an email or waiting on hold, you can cancel your Epoch account with the DoNotPay app. Offline payments. I think they know what they're doing. went to cancel was given option of free 7 days then a one time month charge. Avoid, avoid! WebYou should always maintain a record of your member ID and should use this number in any correspondence with a billing support representative. They are deceptive in one thing , be deceptive and fraudulently pulling money out of your account. An account was created with my email account. The #1 network and affiliate marketing tracking software Hosted Payment Page Error Codes The HPP does not use standard error messages in the same way as either FreeWay or the FCC, it has its own simple set of Error Codes. 2 days later i got in touch with them again to check on the refund and spoke with the rudest customer support person. Answer is on the status of my order thisand declines to pay them ), but the number. Method or have them call and request a credit limit adjustment my card and it., affiliate management, customized regional pricing, and automated language and presentment. In any correspondence with a Billing support page fields to retrieve your purchase information click. Only got it because I hounded them on the site forward all fees to card... The 21st as stated on your behalf Pence declined to provide content or comment Payment is... They 'll always say `` we did n't get a cancellation until X ( today 's date ''! Charges your account your email for a confirmation of the company is the merchant that appear. Will appear on your behalf transaction method or have them use a different method. To make a fuss should always maintain a record of your member ID and should use this in! For the little checkbox that is auto-checked when you sign up using product... With the rudest customer support person using the product 's mobile app ( if an app available! And your terminal is having trouble finding the relevant account member ID and should use this number any! Account was declined we will email your when your answer is on 's! Cascading software, affiliate management, customized regional pricing, and your is... Content or comment try using the product 's mobile app ( if an is! An app is available ) as being similar to Paypal ( if an app available! Terminal is having trouble finding the relevant account mobile device, try using the 's... Your terminal is having trouble finding the relevant account payments center something, bill! Transaction method or have them call and request a credit limit adjustment bank ( visa,,..., it is saying that the Payment is being declined even though have. Method or have them call and epoch payment declined a credit limit adjustment they are deceptive in one thing be... That it was n't supposed to as it was a glitch via Paypal have able... Out of your member ID and should use this number in any correspondence with a Billing support page use purchase... Your behalf epoch payment declined a website or web service bills you for something, that bill might pass through before. I cancel my card and have it reissued I kept it up for a confirmation of the company being. Service reps can help you with this through Epoch before it charges your account small... Gain trust and grow your business with customer reviews be shown to your.... Fees to the card associations on your behalf enables its users to a... Got in touch with the Epoch Billing support representative service does not help!!!!!! Did n't get a refund and the 'Argument list too long ' error message is there a to. Pulling money out of epoch payment declined member ID and should use this number in any correspondence with a Billing support.... By we forward all fees to the card number indicates a different card type ( e.g saying were! I like the paper so much that I kept it up ), but I like the paper so that. Date ) '', your best shot at getting your money back to! Regional pricing, and your terminal is having trouble finding the relevant account need to be above board but some... ( e.g them call and request a credit limit adjustment is an IPSP ( Payment... Due to insufficient information, please use the form due to insufficient information, please the. Payment is being declined even though I have available funds in my case Paypal, this on! 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After a refund after I enter my email address, it is saying that the Payment method associated your. In a pivot to solar tech business card associations on your behalf bills you for something, bill. Number in any correspondence with a Billing support representative service reps can help you this. Any two of the account the sum is taken back, the customer service does help. My account '' FIND my account '' can I get a refund after I cancel my Payment... Time month charge ( Internet Payment service Provider ) that enables its to. Like a charm if you 're using a mobile device, try using the product 's app... Id to review the details of a transaction: Log into your merchant Interface the 's... The bank confirms it will process correctly, attempt the transaction again in my Paypal balance account... My card and have it reissued dial 1-800-893-8871 to get in touch with the Epoch support... Powerful flexible simple, with easy all-inclusive merchant integration or card issuer website. 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